Dated: October 1, 2020
Guests – Users of our Website often visit solely to obtain general information about SH-MS’s operations and services. If you visit our Website to read or download information, you use the Website as a guest. If you are a guest, we collect and store only the following information about you: the name of the domain from which you access the Internet, the date and time you accessed the Website, your browser type, your operating system type, some of your software versions affecting Website performance and the Internet address of the website from which you linked directly to our Website. We use this information to measure the number of visitors to the different sections of our Website and to help us make our site more useful to visitors.
Registration – Physicians, brokers, and users who have health insurance coverage with SH-MS may be permitted to register to access a secured portion of our Website to conduct certain transactions. To register, SH-MS may ask for personal information (such as date of birth, social security number, name, address with zip code, telephone number, and email address) to verify appropriate your identity. You will be able to sign on and create a unique user name and password. We may also have access to your user name. If you sign up for these services, you will receive a written notification by mail, and if you did not register to access the services available on our Website, please contact SH-MS immediately by one of the methods on our Contact Us page.
In addition to the ways we’ve identified above, we use the information we have about you to facilitate the provision of services to you, improve our products and services, and for our own research. We may incorporate information you submit through the Website with our other records we have about you. In that case, it may be subject to state and federal laws about privacy. Contact us for more information.
Sharing Your Information – We do not sell your personal information for commercial purposes. We may share your information with third-party service providers that help us run the Website or that work with us to facilitate the products and services we offer. We may share your information to monitor or improve our Website or products and services. We may share statistical data relating to the Website or non-identifiable, anonymized information for other reasons. For example, we may share this with current and prospective investors or with our contractors, brokers, and providers for marketing purposes and the improvement and promotion of our Website.
We may also share information with third parties in limited circumstances, such as to comply with legal processes, to cooperate with law enforcement, to prevent fraud or imminent harm, to protect the security of our network and services, when we believe your actions violate our User Agreement, in the event we are transferred or sold to another entity as a result of a corporate sale, merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
Security – When you register or log-in with us, personal information is protected with encryption software that meets or exceeds industry standards, both when sent (i.e., in transit) and when stored (i.e., at rest). While on a secure page, such as the login page, the lock icon on the bottom of web browsers such as Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just “surfing.”
Users Under 13 Years of Age – SH-MS often covers minor dependents through their parent or legal guardian’s health insurance policy. The Website is intended for general audiences and is not directed to children under 13 years old. Children under the age of 13 can access our site only as guests and we do not intentionally collect personal information from users under 13. If you become aware that your child has used this Website, and we may have personal information about a user under 13 from this Website, please contact us using one of the methods on our Contact Us page so we may delete the information.
Information you provide to us on the Contact Us form through the Website is secure. Email via the Internet may not be secure. If you send email to us directly and do not use the Contact Us form, please do not include any sensitive information or health or claim-related information in your email correspondence. This includes Medicare numbers, Social Security numbers, personal medical information, or other confidential information. If you have a question about a specific claim, please call or write to our office.
Personal Data Protection – SH-MS is committed to keeping your data safe from unauthorized access. You can help keep your personal information protected. SH-MS will never make unsolicited phone calls or send emails asking members to provide, update, or verify personal information, such as address, member IDs, Social Security numbers or other confidential information. If you receive a phone call or an email from a purported SH-MS representative asking for this information, please contact us at 1-844-474-6477 to report this incident. Personal Data Protection – SH-MS is committed to keeping your data safe from unauthorized access. You can help keep your personal information protected. SH-MS will never make unsolicited phone calls or send emails asking members to provide, update, or verify personal information, such as address, member IDs, Social Security numbers or other confidential information. If you receive a phone call or an email from a purported SH-MS representative asking for this information, please contact us at 1-844-474-6477 to report this incident.
There are additional steps that you can take to protect all your personal information including: (1) create difficult passwords for online access to your bank, bill payment and other web-based services, including Shared Health Access, (2) never share your passwords with anyone, (3) use caution when opening unsolicited emails and attachments, as computer viruses can be passed along via email, (4) immediately report lost or stolen cards, including credit cards and member ID cards, and (5) contact the national credit reporting agencies – Trans Union, Equifax, and Experian – if you feel that your personal information has been accessed or is at risk.