Know your cards

If you’re a member, you’ll be given a Shared Health Dual Plus ID card. But you might still have cards from your other insurance companies. Here’s a quick guide to which ones you might need to carry with you.

Get your questions answered

How do I find a doctor in my network?

If you’re looking for a new doctor, you can call us at 1-844-474-64771-844-474-6477, TTY 711711, for help. Or you can search for a doctor online using our Find Care tool.

How do I know if my prescriptions are covered?

You can check out our drug list here.

If a prescription you need isn’t covered, talk with your doctor about any generic versions or other medications on our covered drug list that might work for you. If they feel like another drug won’t work for you, they can ask us to cover the original drug. We’ll look over the request and get back to you on our decision.

I can’t drive to see my doctor or pharmacist. Can I get help with rides?
Yes. As a member, you get up to 100 one-way rides each year to and from appointments (up to 100 miles each way). You can set up a ride by calling 1-855-735-4354. But please make sure to call for your ride at least 72 hours before. Questions? Contact us, and we’ll help.
Yes. As a member, you get up to 100 one-way rides each year to and from appointments (up to 100 miles each way). You can set up a ride by calling 1-855-735-4354. But please make sure to call for your ride at least 72 hours before. Questions? Contact us, and we’ll help.
Can I sync my personal health data to an app?

Yes. You can sync your personal health info to a third-party app. Have questions? Here are some helpful things to know.

Photograph of an older couple reading paperwork together at the table

Understand your rights

We’re here to help you get the health care you deserve, and we’re committed to keeping you informed about your rights, responsibilities and the care you receive along the way.

SEE MORE