Know your cards

If you’re a member, you’ll be given a Shared Health Dual Plus ID card. But you might still have cards from your other insurance companies. Here’s a quick guide to which ones you might need to carry with you.

Get your questions answered

How do I find a doctor in my network?

If you’re looking for a new doctor, you can contact us for help or search for a doctor online using our Find Care tool.

I disagree with what my provider is charging me. What do I do?

Click here to contact us, and we’ll help.

I can’t drive to see my doctor. Can I get help with rides?
Yes, you can. As a member, you get up to 50 one-way rides each year to and from appointments (up to 100 miles each way). You can set up a ride by calling 1-855-735-4354. But please make sure to call for your ride at least 72 hours before. Questions? Contact us , and we’ll help.
Yes, you can. As a member, you get up to 50 one-way rides each year to and from appointments (up to 100 miles each way). You can set up a ride by calling 1-855-735-4354. But please make sure to call for your ride at least 72 hours before. Questions? Contact us , and we’ll help.
How do I know if my prescriptions are covered?

You can check out our drug list here.

If a prescription you need isn’t covered, talk with your doctor about any generic versions or other medications on our prescription drug list that might work for you. If they feel like this isn’t an option and that the prescription is important to your care, they can ask us to cover it. We’ll look over the request and get back to you on our decision.

How do I find a pharmacy in my network?

Contact us, and we’ll help you find a pharmacy or see if we can get 90-day orders of some of your prescriptions sent directly to you. If you’d like to do it yourself, you can also search for pharmacies with our Find Care tool.

Photograph of an older couple reading paperwork together at the table

Understand your rights

We’re here to help you get the health care you deserve, and we’re committed to keeping you informed about your rights, responsibilities and the care you receive along the way.

SEE MORE