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CONNECTING TO OTHER APPS

You can sync your health app

As a member, you can choose to keep track of your personal health info by syncing your data to a third-party app (an app another company owns).

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Things to think about first

Before you get started, read these questions and answers to make sure syncing your health info is right for you.

What kind of info can I see on a third-party health app?

You can sync information like your coverage and benefits, claims, prescriptions and more. You can also learn more about providers.

What will Shared Health Mississippi share with my health app?

If you choose to connect to a third-party app, you’re giving us permission to share your health info with that app. This info can include:

  • Your claims and encounter information
  • Clinical info about your care
  • Your treatments and other sensitive information

Remember that your health app doesn’t have to follow the same HIPAA rules or privacy laws that we do. Other companies’ apps have their own privacy policy. Shared Health Mississippi cannot provide support for third-party apps. So please read your health app’s policy before you agree to sync your information.

Learn more about your privacy rights and how to file a complaint with the Federal Trade Commission (FTC) or Office of Civil Rights (OCR).

Questions to think about when choosing a third-party app

  • Will the app sell my information for any reason?
  • Will it share my information with other companies for research or promotion?
  • Will the app let me limit how it uses or shares my information?
  • Is it easy to remove access to my information? How do I remove the app from my device?
  • How will this app tell me about changes in privacy policies?
  • Will the app collect non-health info, like my location?
  • How does this app protect my information?
  • Will sharing this information affect others, like my family?
  • Can I see my information and make changes?
  • Does the app answer questions and complaints?

If you have any doubt, you may want to rethink letting your app access your health info.

Does Shared Health Mississippi provide support for apps from other companies?

We cannot provide support for a third-party health app. If you have any questions or need help, please contact the company that owns your app.
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How to sync your data

First, you’ll need to set up an account with us. You can then use your Shared Health username and password in the app to confirm you’d like to sync your health info.

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How to sync your data

First, you’ll need to set up an account with us. You can then use your Shared Health username and password in the app to confirm you’d like to sync your health info.
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Frequently Asked Questions

We’ve answered some of the most commonly asked questions about syncing your health info to a health app.

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Using Your Health App

Learn more about syncing your personal health data to your app.

What health app can I use?

There are many options, including ones that come with your device. Be sure to choose an app that will protect your privacy and information. Shared Health Mississippi doesn’t approve or manage any health apps, so we can’t provide help or support for the app you choose.

How long will a health app see my health info?

Once you give an app access to your Shared Health Dual Plus health info, it will stay active for 90 days. If you haven’t looked at your data within 90 days, you’ll need to renew your access or it will be automatically removed. Keep in mind that some health apps will store your synced data. This means you won’t see your health info on the app or share anything new after those 90 days. But the company may still have access to the data you’ve already shared.

Can I decide what info I share with my health app?

No. When you choose to sync your health app to Shared Health Mississippi, that app can see all your health info.

How much of my health history will be shared with my health app?

Laws require us to provide up to five years of personal health info to your chosen health app.

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Making Changes

Here are some tips about removing access or fixing a problem.

How can I remove access to my health info?

Your health app’s access will be removed if you haven’t looked at your data in 90 days. You can renew it again when you’re ready. You may also be able to remove it in the app’s settings.

What if something isn’t correct on my health info?

If info about your provider visits is not correct, contact your provider. If you have problems with your app, contact the app for help. And if you have questions about your claims info, contact us.

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Transferring Your Info

Here’s some things to know about transferring your info from your previous plan.

How do I transfer my health info?

If you haven’t created an account, you can follow the link above for How to sync your data. To transfer your health info, use your Shared Health account ID and password to log in and fill out the Health Info Transfer Request Form. Then, follow the steps and enter your previous health insurer’s name to get started.

Where can I transfer my health info from?

You can transfer your health info from your previous health insurer to Shared Health and keep track of it all on a third-party health app.

What kind of info will be included?

The Health Info Transfer Request includes data like your allergies, vaccinations, and other clinical notes. Claims and Explanations of Benefits aren’t included in the transfer.

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Are you a health app developer?

Secure sharing is important to us. We have all the info you need right here.

Cell phone icon

Are you a health app developer?

Secure sharing is important to us. We have all the info you need right here.